Service Desk Analyst

SUMMER-BROWNING ASSOCIATES LIMITED

Posted 2 days ago, valid for 5 days

Glasgow, City of Glasgow G2 5LA, Scotland

Competitive

Full Time

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Sonic Summary

Summer-Browning Associates is looking for a Service Desk Analyst for a 6-month assignment in Glasgow, with the possibility of extension.
Candidates must have active SC clearance and at least 2 years of experience in Service Desk operations, particularly in 1st Line Support.
Essential skills include knowledge of Microsoft operating systems, incident triage, and support for EUC and 2nd line teams in a public sector IT environment.
The role requires familiarity with remote working technologies and an understanding of SLAs and priority classifications.
Salary details are not specified in the job description.

Summer-Browning Associates is currently supporting our client in Central Government, who is seeking a Service Desk Analyst for an initial 6-month assignment with an option to extend

Location: Glasgow - 100% onsite

Essential Skills: The ideal candidate will hold active SC clearance and a proven background in Service Desk operations, with the following skills/experience:

Experience in 1st Line Support within the Service Desk, Incident and Request Fulfilment processes, along with a good understanding of priority classifications and SLAs.
Experience in supporting EUC and 2nd line teams within a Public Sector IT Service Environment.
Experience in incident triage and resolution.
Knowledge of Microsoft operating systems and applications, including but not limited to Windows Server 2012, Exchange 2013, Windows 10, Office 365, and general networking technologies.
Working knowledge of remote working technologies such as MSTSC, MSRA, and iLO.

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