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- Responding to inbound queries from the public via phone and email
- Providing accurate and helpful information in line with internal processes
- Logging enquiries and maintaining clear, organised records
- Supporting your team with shared workloads and training new starters as needed
- Meeting team performance targets and contributing to service improvements
- Previous experience in a customer service or call centre environment
- Strong written and verbal communication skills
- High attention to detail and good organisational ability
- Confident using Microsoft Office tools (Outlook, Word, Excel)
- A team player who can also work independently and prioritise effectively
- Gain valuable experience in a government-related service
- Flexible hybrid working – just 1 day per week in the office
- Friendly and supportive team environment
