Customer Service Advisor

Customer Service Advisor
Full Time and Permanent
25,000 plus up to 3000 in bonus!
Glasgow

Are you ready to make a real difference and take on an exciting challenge?

Join a multi award-winning financial services company, as they expand their collections team! With nearly 15 years of excellence in customer service and collections, we are offering you the chance to be part of their incredible success story.

Why join us?
As a Customer Service and Collections Advisor, you'll play a crucial role in providing financial support and finding positive solutions to ease customers' financial worries. Here's what you'll be doing:
* Engage with clients' customers through outbound calls to assist with outstanding debt.
* Keep detailed account notes in the customer database after each call.
* Deliver top-notch service with a focus on treating customers fairly.

What we're looking for:
* Exceptional customer service skills from contact centre or face-to-face experience.
* Passion for delivering outstanding customer experiences during every call.
* Strong verbal and written communication skills.
* Confidence and empathy in handling challenging conversations.

Perks and Benefits:
* Positions based in our vibrant Glasgow City Centre office.
* Immediate start with rotational shifts: Monday - Friday (8am - 8pm) and Saturday (9am - 4pm).
* Competitive salary starting at 25K, rising to 26,500 after 2 years.
* Opportunity to earn up to 250 commission each month.
* Exciting incentives like regular prize draws and holiday giveaways.

Ready to join us?
All candidates must pass a credit and disclosure check to be eligible for this role. Apply now and become part of a team that truly makes a difference!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.