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Mortgage Customer Service OfficerGlasgow - hybrid (min 3 days each week in the office)Salary £25K per annum
We’re looking for a Mortgage Customer Service Officer to be the first point of contact with customers. You will be responsible for supporting mortgage customers throughout the life of their mortgage. This is a varied role where you will juggle multiple priorities whilst ensuring accuracy and alignment to policies and procedures.
Our client, a specialist, manual, mortgage lender based in Glasgow, are a technology-driven brand shaking up the market by offering improved customer results through tech and also by offering exceptional customer service.
Duties of the Mortgage Customer Service Officer:
- Provide a helpful and efficient service to customers by phone, email or in writing.
- Deliver and produce welcome letters, title registrations & statements and process payments and redemptions.
- Undertake regular risk-based activity (such as checking the occupancy of a mortgaged property).
- Develop and maintain key relationships with internal and external customers.
- Maintain key performance indicators and service levels by working to agreed objectives and deliverables.
The successful individual will possess:
- Experience in an administrative, customer service focused role in the financial services sector.
- Experience in a regulated environment with an understanding of money laundering and treating customers fairly.
- Exposure to mortgage products would be desirable.
This role offers a career development opportunity to gain hands-on experience and grow with the company as they scale. You will receive structured quarterly career planning meetings with your Line Manager to support you with opportunities for professional development and promotion. You will also work in a supportive and collaborative environment with a Wellbeing Calendar focused on supporting mental, physical and financial wellbeing.
You will be offered a competitive salary and a wealth of benefits including 30 days holiday plus bank holidays, Health cash plan, Growth Shares, Salary Sacrifice pension scheme & Employee assistance programme.
If this role appeals to you, please do apply today and we will respond promptly.
