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Key Responsibilities:
- Plan and assign daily tasks to the team.
- Help the team reach performance targets.
- Suggest ways to improve the service desk and help put those changes into action.
- Understand whats in customer contracts and help meet agreed targets.
- Work closely with engineers and maintenance staff to make sure tasks are completed and planned maintenance (PPMs) is scheduled and carried out.
- Oversee daily performance of the engineering team, making sure work schedules and shift rotas are planned and shared clearly.
- Organise the ordering of spare parts and arrange times for them to be installed.
- Keep managers informed about any problems that may affect team performance.
- Build and maintain good working relationships with other departments.
- Learn and use the customers maintenance management system effectively.
- Follow all health and safety laws, company policies, and regulations.
- Use the correct personal protective equipment (PPE) when required, as per company guidelines.
- Report any unresolved safety concerns to a supervisor or the Health & Safety Manager.
- Friendly, helpful, and professional in customer interactions.
- Responds to enquiries promptly and appropriately refers/escalates issues.
- Builds strong relationships and adapts to meet customer needs.
- Delivers high-quality service and focuses on practical solutions.
- Punctual and dependable.
- Salary up to £31,000.
- 32 days holiday.
- Healthcare benefits.
- 4% employer pension contribution.
