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CBW are proud to be exclusively supporting a leading facilities management provider in recruitingan experienced Facilities Operations Manager to take charge of multi-site Total Facilities Management (TFM) contracts. Reporting directly to the Operations Director, you'll lead contract delivery, drive operational performance, and inspire both clients and internal teams to achieve outstanding results.
This is a high-impact leadership role focused on service excellence, commercial performance, and team development. You'll be at the forefront of innovation in facilities delivery, ensuring compliance, enhancing client satisfaction, and maximising contract value.
Key Responsibilities
- Build and maintain strong client relationships
- Resolve issues promptly and professionally
- Represent the business confidently and collaboratively
- Oversee and develop multiple TFM contracts
- Drive commercial performance, profitability, and growth
- Deliver services in line with contractual KPIs and SLAs
- Manage and mentor a team of Facilities Account Managers
- Foster a high-performance culture with clear goals and support
- Promote collaboration across departments and disciplines
- Streamline operations and drive process improvements
- Ensure compliance with health & safety and statutory regulations
- Monitor service quality and implement continuous improvement initiatives
- Own budget performance across multiple sites
- Control costs and identify opportunities for efficiency
- Contribute to forecasting, reporting, and financial strategy
- Lead key projects from initiation to delivery
- Ensure projects are completed on time, within scope and budget
- Produce regular performance reports
- Use data to identify trends, risks, and areas for improvement
Proven track record in managing multi-site, multi-service contracts
Strong financial awareness and commercial mindset
Excellent leadership and mentoring capabilities
Confident communicator with a customer-first attitude
Experience in contract retention and organic growth
Full UK driving licence
IOSH certification
Salary and Benefits:
Salary up to £58K
Car Allowance - 6.5K
Holidays 33 days
Private Health care
Car allowance
