Back to search
THE ROLE
We are looking for an experienced, energetic and organised Café Bar Manager to oversee and develop the café and kitchen operations at 270 Climbing Park. As our Café Bar Manager, youll be responsible for ensuring exceptional customer service, consistent, high-quality food and drink offerings, and smooth day-to-day management of staff and facilities while driving both revenue and maintaining cost controls. In this role you will need a mix of hospitality expertise and an understanding of the varied profile of our customer base including our climbing community, families on a day out and local visitors.
IN RETURN YOULL GET
Awesome working environment. Free climbing. Guest passes. Discounts on sessions, courses, parties, products and items from cafe. Bonus scheme. Training and development opportunities. Uniform. Pension. Envious side-eye from friends and family.
KEY DUTIES & RESPONSIBILITIES
- Customer Experience:Make sure everyone walking through our doors feels welcome, with an atmosphere and community feel that makes people want to linger.
- Product Consistency:Make sure the product, quality, presentation, and portion control are the same on 7am Wednesday as they are at 9:00pm Saturday.
- Menu Management:Expand our menu to add delicious, nutritious food for all.
- Staff Management:Schedule, train, recruit and manage the team - working for you will be fun, busy and demand professionalism.
- Stock Control:Make sure weve got enough stock to cope with demand, whilst managing wastage.
- Compliance:Ensure all food safety regulations, health and hygiene standards are met.
- Financial Management:Understand cost control and margins making sure the hard work pays off!
- Innovation:Come up with new ideas, in a methodical, planned manner, so we know whether its worked or not!
- Problem Solving & Adaptability:Always have a Plan B! See an unexpected rush as a fun challenge, not a nightmare!
YOUR QUALIFICATIONS, EXPERIENCE & SKILLS
Essential
- Proven experience in food and beverage management, preferably in a high-paced, customer-focused environment.
- Strong leadership and team management skills.
- Knowledge of compliance in food hygiene practices and health and safety regulations.
- Excellent organisational and time management abilities.
- Support in the planning and execution of special events or promotions to enhance customer engagement and generate revenue.
- Communication and interpersonal skills, engaging with all stakeholders effectively with focus on the team and customers.
- A passion for the food and beverage industry, to ensure and maintain customer satisfaction.
Desired
- Interest in climbing, adventurous or outdoor activities is a bonus!
- Food Hygiene Level 3 or equivalent
- Personal license holder qualification (alcohol license)
PERFORMANCE MEASURED BY
- KPI scheme
- Annual appraisal
- Quarterly one-to-ones
- Performance assessments and audits
- Smiles on customers faces
ABOUT US
Set on the edge of the Cotswolds, in between Cheltenham and Gloucester, we have a range of indoor and outdoor aerial adventure activities. Werehome to one of the tallest and most challenging ropes course in Europe, we have one of the most comprehensive bouldering centres in the country and are soon to opening one of the biggest climbing gyms in the UK.As well as offering all of the fun of the Park, we also operate the largest mobile climbing wall hire business in the UK. With our fleet of walls and a mobile caving system too, we bring the excitement of adventure activities to public and private venues and events all over the country.
Having one of the best climbing gyms and activity centres in the UK doesn???t mean a thing without having brilliant people to look after it. Fundamental to the success of 270 Climbing is the people who make up our team. We want to attract the best calibre of people to build a team that delivers our various adventure activities, and ultimately, puts smiles on faces!
As a diverse employer we welcome applications from people of all backgrounds.
Interviews to take place in June. Start date ASAP (once we've found the right person!).
