Technical support

Technical Support
£45,000 depending upon experience  
Gravesend  
Full Time| Permanent | Monday to Friday (flexibility on start times ranging from 07:00 – 09:00)

Do you have previous experience as a Drainage Engineer within PPM?

Have you got knowledge of understanding surveys and potential issues?

Attega Group is currently partnering exclusively with our client in recruiting a Technical Support to join the team.

The main purpose of this role is to is be primarily office-based, with occasional on-site attendance required, and involves providing technical support to our scheduling team, reviewing and signing off PPM reports, liaising with engineers, clients, internal teams, and ensuring health and safety compliance across all works.

In return, our client is offering a salary of up to £45,000 P/A, depending on experience, plus annual leave, pension, work events including gold days, family days and Christmas events.  

This is a full-time, permanent role. The hours of work will be 37.5 hours per week and a 30 minute unpaid lunch.

Reporting to the hiring manager the Technical Support candidates responsibilities will include:

• Respond to on-site drainage queries raised by PPM (Planned Preventative Maintenance) crews.
• Review, finalise, and sign off PPM reports prior to client submission.
• Provide technical advice and assistance to engineers and clients regarding drainage-related queries.
• Support the PPM Delivery team with drainage queries and the arrangement of specialist drainage equipment (e.g. confined space equipment) for more complex works.
• Support with waste streams/planning and compliance.

The ideal Technical Support candidate:

• Greater than 5 years’ experience in drainage and wastewater service delivery, with strong competence in working with operational teams

• Prior experience of working in a similar environment
• Fully conversant with reactive drainage, remedial, and maintenance techniques and applications

• Knowledge of both external below-ground drainage systems and internal drainage systems required
• Ability to troubleshoot and resolve challenges associated with projects and recurring maintenance works
• Understanding and experience of working in a direct customer-focused environment
• Proficient IT skills across Microsoft Office applications and job/field management tools

For more information on our Technical Support role, please contact Liz Morgan in the Attega Group offices today!