Technical Support Specialist

SFR Recruitment Solutions

Posted 3 days ago, valid for 14 days

Rochester, Kent ME1 1FR

£30,000 - £35,000 per annum

Full Time

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Sonic Summary

The position is for a Technical Support Specialist in the New Product Development department of a leading UK supplier of window and door hardware.
The role requires knowledge of fenestration hardware solutions and customer relations experience, with CAD software experience being a plus.
Candidates should have experience with Microsoft software and CRM systems, along with a full clean driving license.
The role involves providing technical support to customers and sales teams, maintaining documentation, and assisting in product training and quality control procedures.
The salary for this position is competitive, and applicants should ideally have a minimum of 2 years of relevant experience.

Technical Support Specialist

Department - New Product Development / Technical

Our client is a leading UK supplier of Window & Door Hardware and ancillary products.

Reporting to - Technical Manager

To be the front-line technical support for our customers
To be the front-line technical support for our internal & external sales teams
To maintain our library of profile related documentation
To support the technical team relating to the product training programme for the business
To support colleagues with key procedures relating to our test equipment
To assist in the New Product Development processes as required
To support colleagues in the Quality Control procedures as required
To support colleagues in producing greenteQ technical documentation

Key Requirements

Knowledge of fenestration hardware solutions within the PVCu, Aluminium and timber sectors of the market
A problem solver
Customer relations experience
Experience with CAD software packages would be a benefit, but not essential
Experience with Microsoft software such as excel, word and PowerPoint
Experience with CRM systems and advantage
Full clean driving licence

If you are interested in this position, please contact SFR Recruitment Solutions for a complete job description and a confidential conversation.

Architectural Ironmongery | Internal & External Doors | Access Control | Window & Door Hardware

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Technical Assistant