Customer Service Executive - Containers

Customer Service Executive - Container Transport

Location: Grays, Essex
Salary: Up to 35,000 per year + Bonus Scheme
Hours: Monday to Friday - Day Shifts Only
Job Type: Full-time, Permanent

Join a Leading Container Transport Team in Grays

I currently have an exciting opportunity for an experienced Customer Service Executive to join a fast-paced transport team based in Grays, Essex. If you have a background in container logistics or transport customer service, this is a great opportunity to build your career with a stable and growing company.

Key Responsibilities

• Provide day-to-day support to key container transport customers
• Manage and update bookings using TMS (Transport Management Systems)
• Handle port slot queries and updates using VBS (Vehicle Booking System)
• Use online shipping line portals to check container statuses and instructions
• Work closely with planners, drivers, and port contacts to resolve any service issues
• Keep customers informed of delivery schedules, changes, and delays
• Process container restitution updates and resolve any related queries
• Maintain strong working relationships with clients and internal teams

Essential Requirements

• Previous experience in customer service within container transport or logistics (essential)
• Strong working knowledge of VBS, TMS, and shipping line online portals
• Excellent communication and problem-solving skills
• Ability to stay calm under pressure and manage multiple priorities
• Confident, proactive, and detail-oriented

Package & Benefits

• Competitive salary: Up to 35,000 per year (depending on experience)
• Bonus scheme
• Supportive and friendly working environment
• Career development opportunities in a well-established business

Interested? Apply now with an up to date CV to be considered for this exciting Customer Service Executive Opportunity.

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WR is acting as an Employment Agency in relation to this vacancy.