- Oversee and manage the Leasehold Management and Right to Buy services
- Ensure accurate and timely billing for service charges, ground rent and major works
- Lead on statutory Section 20 consultations and leaseholder communications
- Handle complex leaseholder enquiries and complaints professionally and promptly
- Provide expert legal advice on leasehold matters, compliance and service development
- Represent the council at tribunals, leaseholder forums and internal/external meetings
- Manage and motivate the Homeownership team including performance, recruitment, and development
- Strong knowledge of the Housing Act 1985 and leasehold legislation
- Experience overseeing service charge estimates, billing, and recovery
- Proven ability to manage statutory Right to Buy processes
- Excellent communication and stakeholder engagement skills
- Skilled in team leadership, service development, and legal compliance