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Customer Experience Executive
25- 26k plus 2k yearly bonus
Greenford
Are you motivated by delivering exceptional customer service?
Do you have customer service/ client support experience?
Are you working in retail and now looking for a move into an office environment?
If so, my client a fabulous manufacturing business are now looking for a person to fully support a really busy team of key account managers.
This role is a busy and varied one and will involve taking ownership of a range of customer support functions. The role will enable you to help manage a set of existing customer accounts and will involve you further developing relationships with your customers.
You will be joining a family-owned business that really care about their people. Monday to Friday 9-5pm with hybrid working pattern after probation, 22days holiday which increases after a year plus parking is available!
Duties
- Managing of all incoming orders and enquiries
- Advise on product availability.
- Quoting on prices and stock availability
- Provide customers with ETA dates and deal with delivery issues.
- Issue and raise invoices.
- Manage requests for samples.
- Give advice on artwork requests.
- Complete order notifications
- Lots of liaison with warehouse, sales and despatch departments
- All supporting administration
Experience needed.
- Strong verbal and written communication
- Experience of CRM
- Any knowledge of Google Docs or Google sheets helpful
- At least 2 years similar experience
- Highly organised and efficient
- Effective listening skills
What you need to do now
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