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Client Implementations Manager
Financial Services | London | Hybrid (3 days office)
65,000 + very competitive bonus
A leading Financial Services organisation is seeking a Client Implementations Manager to play a key role in delivering client onboarding projects and wider business change initiatives across a busy operations and service-focused division. This is a non-technical, operations-driven role requiring strong project management skills within Financial Services.
The Role
Reporting to the Head of Client Implementations & Change, you will manage the successful onboarding of clients onto the organisation's dealing and custody services platform. In addition, you will help deliver a range of business change initiatives-from requirements gathering and testing through to go-live and project closure.
A major focus of the role is maintaining strong project governance, ensuring all change is delivered in a controlled and compliant manner. You will work closely with operations, technology, risk, compliance, and external auditors to support a robust control framework and drive continuous improvement.
Key Responsibilities
- Lead and manage client onboarding and implementation projects end-to-end.
- Ensure all projects follow the organisation's project management and governance framework.
- Coordinate requirements, data migration, process changes and sign-off activities.
- Partner closely with technology teams to ensure requirements are understood, built correctly and tested thoroughly.
- Deliver clear and consistent project updates to internal and external stakeholders.
- Manage operational governance and control activities across the business area.
- Oversee operational resilience initiatives, ensuring alignment with regulatory and industry expectations.
- Support business change initiatives, including requirements gathering and process improvement.
- Drive a strong client-centric culture and ensure positive client outcomes.
- Build and maintain strong relationships across operations, technology, risk and external parties.
- Identify opportunities to enhance controls, improve processes and strengthen operational resilience.
About You
- 3-4 years of project management experience within Financial Services (non-technical).
- Strong organisational skills with the ability to manage multiple projects simultaneously.
- Excellent communication skills and confidence engaging senior stakeholders and clients.
- High attention to detail and a disciplined approach to project governance.
- Experience working with control frameworks, risk management or compliance is beneficial.
- PMP / PRINCE2 certification is desirable.
Inventum Group is acting as an Employment Agency in relation to this vacancy.
