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Job Title: Tenant Liaison Officer
Location: Guildford
Overview
- We’re looking for a confident and outgoing individual to join the Water team as a Tenant Engagement
- Officer. This is a fully field based role, perfect for someone with experience in tenant liaison, accompanied
- viewings, property inspections, or similar customer facing roles. You’ll be engaging directly with residents at
- their homes, explaining a free water saving upgrade, and carrying out simple indoor assessments to book
- installations. If you enjoy being out on the road, talking to people, and making a difference in your
- community, this could be a great fit for you.
Duties
- Appointment Booking
- Resident Engagement
- Internal Home Surveys
- CRM and Reporting
- Compliance and Safety
- Team Collaboration
Requirements / Demonstrable Experience
- Minimum 2 years of customer-facing experience
- Ideally in roles such as tenant liaison, estate/letting agency, accompanied viewings, or similar field-based positions
- Full UK driving license
- A clean license is preferred, and the role involves regular travel within a defined area
- Access to a personal vehicle with business use insurance
- Essential for fieldwork (mileage allowance provided)
- Clear DBS check (Disclosure and Barring Service)
- Required due to the nature of working in residential homes
- Basic IT skills
If you feel like you would be a good fit for this job please apply today
