Housing Officer

MMP Consultancy are looking to recruit a Housing Officer to join a Local Authority based in Essex.

Please note this role requires a Full UK Driving Licence, with access to vehicle.

As a Housing Officer you will require to work as part of a team dealing with all aspects of estate and tenancy management. The post holder will be the principal point of contact for tenant and leaseholders in the provision of a comprehensive estate management for people and property ensuring all customers are given help and support in making their tenancies sustainable.

Duties:

• Investigate and take appropriate action in relation to tenancy and estate management enquiries, including anti-social behaviour, harassment, and neighbour disputes, unauthorised occupation of the stock, successions and assignments and breaches of tenancy (excluding rent arrears) and estate related incidents.
• Ensure that comprehensive, up-to-date, clear, easily accessible, written notes and documentation are maintained on individual cases / incidents and where appropriate electronic records are regularly updated and maintained
• Attend court, case conferences, panels and other meetings in connection with the service and present relevant up-to-date information so that informed decisions may be taken to resolve the situation.

Person Specification:

• Knowledge of tenancy management and legislation
• Letting of new tenancies/ending of tenancies
• Managing tenancy changes
• Introductory Tenancy Reviews
• Resident engagement
• Partnership working with other agencies and teams
• Prioritising Tenancy sustainment
• Tenancy enforcement
• Tenancy/Property Audits
• Estate management