Helpdesk Assistant

Burton Bolton & Rose Recruitment Services Limited

Posted 16 days ago, valid for 2 days

Harrow, Greater London HA1 2XH, England

Competitive

Full Time

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Sonic Summary

A small and successful company in Harrow, Middlesex is looking for a Helpdesk Assistant with a salary of £28,000 plus pension benefits.
The role involves extensive client liaison, managing service or repair requests, and handling incoming customer calls.
Key responsibilities include booking jobs in the computer system, preparing detailed worksheets, and scheduling jobs for engineers.
The position also requires following up with customers post-service to ensure satisfaction and preparing quotations when necessary.
Candidates should have relevant experience, although the specific number of years required is not stated.

Helpdesk Assistant

Harrow, Middlesex

£28,000 + Pension

A small and very successful local company are seeking an additional Helpdesk Assistant to join their existing team.

Some of your duties will include:

- Liaising extensively with clients and managing requests for services or repairs

- Managing incoming calls from customers and establishing their requirements

- Booking jobs on computer system and preparing detailed worksheets

- Scheduling jobs in diary for relevant engineer to complete works

- Following up with customers once engineers have visited to ensure they are happy

- Preparing quotations for customers when needed and chasing to obtain confirmed orders

Regrettably, we are not able to respond to job applicants who are not shortlisted. For new job alerts follow us on Twitter - @BBR_Recruitment, Instagram - BurtonBoltonRose, Facebook - Burton Bolton & Rose and LinkedIn - Burton Bolton & Rose

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