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Reporter Relations Representative
Location Hastings East Sussex
Contract Permanent
Overview
Medica the UKs largest private healthcare teleradiology provider is seeking a Reporter Relations Representative to join its established operations team. This role is central to supporting contracted Doctors known internally as Reporters and ensuring they receive a first class reporting experience.
About the role
In this position you will manage relationships with up to 50 Reporters at any given time. You will coordinate their shift patterns address dropped or additional shifts and act as their main point of contact for day to day queries. Your role is to represent their needs internally and work across multiple teams to minimise downtime and safeguard productivity and revenue.
This is a KPI focused role and you will need to be confident working to targets and managing competing priorities in a fast paced environment.
About Medica
Medica provides teleradiology services to more than half of the NHS and supports clients across the globe. With over 240 colleagues based at head office and continued investment in technology and people the business offers a collaborative culture built on flexibility development and inclusion.
The organisation welcomes applications from all communities and is committed to maintaining a diverse workforce. Flexible working patterns can be considered in line with operational requirements.
Key requirements
• Customer service background
• Strong accuracy and attention to detail
• Excellent written and verbal communication skills
• Ability to manage confidential or sensitive information
• Experience of stakeholder management
• Strong organisational and time management capability
• Ability to work independently and manage your own workload
• High level IT literacy and administrative competence
• Experience working in a fast paced environment
• Strong problem solving skills
Core benefits
• Flexible and hybrid working options
• Supportive culture that promotes work life balance
• Ongoing learning development and career opportunities
• Employee Assistance Programme
• Annual bonus
• Enhanced holiday allowance plus bank holidays
• Group life assurance
• Company pension
• Sick pay
• Social events
• Cycle to work scheme
• Regular personal development and wellbeing sessions
Additional information
All applicants will be asked to complete a confidential equalities monitoring form to support continuous improvement in recruitment practices.
For further information about Medica and its services please refer to the company website.
If you are seeking a relationship focused role with strong development potential within a respected healthcare organisation we encourage you to apply.
