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Night Manager
Full-Time, permanent
Hatfield Heath
Our prestigious client, a 2 AA rosette country house hotel is seeking an experienced and proactive Night Manager to take responsibility for the night-time operation of the property. This is an excellent opportunity to join an award-winning team and play a vital role in ensuring the smooth running of the hotel during overnight hours. The successful candidate will demonstrate strong leadership, excellent customer service skills, and a calm, efficient approach to management.
Duties
- Supervise and support the night team to ensure all tasks are carried out to the highest standard.
- Provide a visible and approachable point of contact for guests during the night, dealing promptly with enquiries and resolving any issues.
- Monitor the safety and security of the hotel overnight, taking appropriate action where needed.
- Manage staffing matters overnight, including rotas, training, and performance oversight.
- Liaise with day teams to ensure effective handovers and continuity of service.
- Maintain accurate records including occupancy levels, incidents, and night audits.
- Ensure adherence to all hotel policies and procedures.
The Person
- Previous experience in a similar hospitality or hotel-based role is essential.
- A confident team leader with the ability to manage, motivate and support staff.
- Exceptional communication and customer service skills.
- Ability to remain calm under pressure and handle situations with discretion.
- Experience with staff training and basic HR responsibilities is advantageous.
- Multilingual skills are a plus, though not essential.
Salary & Benefits
- 33,280 per annum
- 40 hours per week
- Complimentary meals on duty
- Free on-site parking
- Discounted rates across the hotel, spa, and dining experiences
- Employee recognition and reward schemes
- Opportunities for progression and training within a supportive team environment
- + lots more exciting benefits!!
