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We are pleased to be collaborating with our client, a engineering organisation operating in both installation and maintenance. Due to increase in demand for the services of the client, they are seeking to expand their team in the work scheduling/planning department.
The main duties will be as follows:
- Customer service for inbound faults both over the phone and via templated forms
- Engagement with end customer to plan the remedial works
- Use of the planning software to maximise the efficiencies of the engineers
- Expectation management and follow up with customers for open jobs and completed works
- Updating internal systems with regards to Engineer time allocation
The ideal candidate will come from a repairs/maintenance background with knowledge and customer service skills in dealing with repairs.
The role will be office based 5 days be week and there is no option for hybrid working
