Property Manager/Administrator – Hemel Hempstead

Annual Salary: £26325 FTE Salary - Pro-rata £21,060 (£13.50 p/hour)
Location: Hemel Hempstead
Job Type: Full-time/Part-time (Mon-Fri, 9am-3pm, 6 hours p/day)

Join our client, a leading provider of independent living accommodation for the over-55s, as a ‘House Manager’. This role is based in Hemel Hempstead and offers a unique opportunity to manage onsite operations and resources with a focus on delivering exceptional customer service.

Day-to-day of the role:

Maintain a clean and welcoming environment for all residents and guests.
Ensure that Standard Operating Procedures are followed to ensure consistent service delivery in line with the relevant legal framework.
Use the correct and appropriate PPE issued to you.
Keep a daily diary recording all significant events on site and dealings with residents, such as emergencies, disputes, and maintenance work.
Ensure efficient and appropriate communication is maintained with residents and deal efficiently and effectively with all resident enquiries.
Encourage the formation of a Social Committee and promote a community atmosphere.
Meet with prospective new residents and introduce them to the scheme and services provided.
Ensure that the emergency call system is kept fully operational and monitor this system during working hours.
Be observant and vigilant regarding the welfare of residents, including irregular activity or absence.
Visually inspect the building daily and ensure the security of the development.
Manage contractors working on site and ensure work is carried out safely and to a high standard.
Manage the Guest Room Service, water testing, and weekly Fire Panel testing in accordance with standard operating procedures.

Required Skills & Qualifications:

Resilience and enthusiasm with a professional and courteous demeanour.
Experience of working with the over-55s client group in independent living would be a benefit but not essential.
Proficiency in IT skills with readiness to enhance these skills.
Ability to work on own initiative as well as part of a team.
Preparedness to develop skills on a professional level through initial and ongoing training provided by the company.
Effective communication skills with an assertive and professional approach when dealing with contractors, staff, or residents onsite.

Benefits:

Professional development and training.
Supportive team environment.
Access to the resources of the wider Group.

To apply for this House Manager position, please submit your CV