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Systems / Network Engineer
Competitive salary + very generous bonus, pension and benefits
Based: Hereford
Our client is a well-established, dynamic and highly profitable supplier of technology products and services to an impressive, international customer base.
They seek to appoint a new, member to the Network Engineering Team - the role will be varied and will suit someone who likes to be busy, is able to multitask and who takes a pro-active approach to work.
Our client provide satellite communications hardware, services and airtime packages as well as networking services to customers across the UK and Europe. They are currently going through an exciting growth phase and, as a result of new projects coming online, they recruiting a (CCNA) network engineer with some satellite communication knowledge who can grow and develop with the company over the long term. The role will also provide the opportunity for development in the field of network engineering through various training courses such as CCNP and AWS networking.
Roles and Responsibilities
The role will also be multi disciplined and will consist of mainly network support but the chosen engineer will also assist with satellite configuration and maintenance. For the satellite role, the employer, will provide off site training as well as structured on the job training. A list of roles and responsibilities are as follows:
- To proactively monitor remote user satellite terminals and investigate and resolve reported network issues using a wide variety of software applications.
- Liaise with customers and internally for problem resolution and ensure customer networks are running optimally.
- Triage or troubleshoot the problems using logical and methodical fault finding.
- Configure and perform factory acceptance tests on VSAT terminals and network hardware prior to deployment.
- Provide networking support to customers from both the GRC Network Monitoring Centre and customer locations.
- Deliver in-depth network training on and off site, which will involve travel and some overnight stays, paid for by company.
- Perform 2nd and 3rd line support when required.
- Ability to use various portals to active services and collate reports for management and customers.
- Opportunity to work on emerging network technologies as part of company R&D.
Skill & Experience desired
- Customer service and or Network Operation experience.
- VSAT operational, service or technical experience.
- Effective communicator with an eye for detail and accurate PC skills.
- Ability to diagnose complex faults, document, communicate and follow up corrective actions.
- Excellent knowledge of IP networking, switches, routers, firewalls, WAN/LAN topologies.
- Ability to work on own initiative and unsupervised.
- A understanding of satellite communications (RF/VSAT/GEO/LEO) would be a benefit.
- Experience of network monitoring applications.
Desired Qualifications
- Any form of technical back ground in electronics and communications systems.
- CCNA qualification, working towards or demonstratable experience.
- Palo Alto Firewall experience would be added advantage.
- Amazon Web Services experience would be added advantage.
- Member of recognised technical or professional body added advantage.
Benefits include
- 28 days paid leave
- Company pension
- On-site parking
- Sick pay
- Company bonus scheme (generous)
- Ride to Work Scheme
- Private medical cover including spouse and children under 16
- Private dental cover including spouse and children under 16
- On call allowance
- Generous bonus
The position to be office based.
Full training will be provided on product, services and industry specifics.
If you’re interested in this exciting opportunity, apply now, with your CV, for immediate consideration.
