Insurance Team Manager

Are you an experienced Insurance Team Manager with a flair for leadership and a passion for delivering exceptional client service? Looking to step into a strategic role where you can shape a high-performing team and play a pivotal part in growing a successful business? If so, we’ve got the perfect opportunity for you.

We are delighted to be supporting a highly respected, values-driven insurance brokerage based in Hull, in their search for an Insurance Manager.

Reporting directly to the Head of Commercial, you’ll lead, support, and motivate a team of Commercial Account Handlers and Executives to drive performance, enhance the customer journey, and ensure regulatory compliance.

You’ll be hands-on in the day-to-day leadership of the team, balancing workloads, overseeing client interactions, and guiding the development of technical expertise. At the same time, you’ll contribute to the wider commercial strategy, bringing fresh ideas and innovative thinking to continually evolve how the business operates.

This is a brilliant opportunity to join a company with a collaborative culture, strong values, and a clear vision for growth, where your voice will be heard and your impact will be felt.

What the Insurance Team Manager job involves

• Supporting the Head of Commercial in developing and executing the commercial strategy
• Leading and coaching a team, identifying strengths and development opportunities
• Managing team training and technical development
• Driving team engagement through positive leadership and cultural initiatives
• Ensuring all client activity is compliant, professional, and efficient
• Handling escalations, complaints, and high-level client interactions when needed
• Overseeing new business, renewals, mid-term adjustments, and debt queries
• Monitoring team performance and aligning actions with FCA and company standards

Skills required

• Cert CII qualified (or equivalent industry experience)
• Previous experience in a team leadership or management role, ideally within the insurance sector
• Strong understanding of FCA regulations and commercial insurance products
• Exceptional communication, organisation, and problem-solving skills
• Motivated, proactive, and collaborative, with high attention to detail
• Capable of working under pressure, driving change, and meeting deadlines
• Knowledge of FCA regulations and compliance procedures.

Other information

• Hybrid / Flexible working options
• Working Monday to Friday 8.30 – 5.00
• Full Training and personal development opportunities
• Company pension scheme
• A supportive and collaborative working environment
• Wellbeing support, healthcare scheme and death in service policy
• 24 days holiday plus bank holidays

This vacancy is being advertised through KD Recruitment Limited who are operating as an Employment Agency.

Due to the volume of applications we receive if you have not heard from us within 2 weeks, please assume you have not been short listed for this particular role. 

KD Recruitment Limited is committed to a policy of equal opportunities in relation to job applications and we are also committed to protecting your personal data. If you would like to read our privacy policy, please go to our website  www.kdrecruitment.co.uk  where you will find all the information you need to know about how we will use and process your personal data. 

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