Customer Service

Trinity Resource Solutions

Posted 12 days ago, valid for a month

High Wycombe, Buckinghamshire HP12 4HS, England

Part Time

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Sonic Summary

We are seeking a Customer Service Professional for a 2-week temporary assignment in High Wycombe this September.
The role involves conducting satisfaction surveys with franchisee owners and requires strong communication skills and a confident telephone manner.
Candidates should have experience in customer service or survey-based roles, with proficiency in Microsoft Excel or similar spreadsheets.
The successful candidate will be responsible for gathering feedback, managing survey responses, and interpreting data to identify key themes.
The position offers a competitive salary, and previous experience is desirable.

We are working with our client in High Wycombe who is seeking a Customer Service Professional to join their team on a 2-week temporary assignment this September. The successful candidate will be responsible for carrying out satisfaction surveys with franchisee owners, ensuring that feedback is gathered accurately and with professionalism. Key Responsibilities:

Conducting satisfaction surveys with franchisee owners over the phone
Asking effective questions to gather valuable insights and feedback
Recording and managing survey responses using spreadsheets
Reviewing and interpreting data to identify key themes and trends
Maintaining a high level of professionalism and excellent customer service throughout

Skills & Experience Required:

Strong communication skills with a confident telephone manner
Excellent questioning and probing skills
Proficient in Microsoft Excel (or similar spreadsheets)
Ability to read, interpret, and work with data
Previous experience in a customer service or survey-based role desirable

This is a great opportunity for someone with strong customer service and communication skills who enjoys speaking with people and gathering insights.

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