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The Role:
Silcom Recruitment is partnering with a brilliant motor trade organisation, who are looking for a confident, customer focused Service Advisor to join a busy, well-established automotive environment that values professionalism, expertise, and a high standard of customer care.
Whether you're experienced in the role or bring a wealth of transferable skills from a senior aftersales position, this is a fantastic opportunity to join a supportive team where your knowledge and drive will be recognised and rewarded.
Responsibilities & Requirements of a Service Advisor:
Act as one of the main point of contacts for service customers from check in through to vehicle handover.
Clearly communicate repair needs and estimates, ensuring a smooth customer journey.
Liaise with technicians to ensure efficient workflow and timely updates.
Manage job cards, service bookings, and customer records with accuracy.
Deliver exceptional customer service in person, over the phone and via email.
Maximise upsell opportunities in line with customer needs and company standards.
Maintain a calm, professional approach in a fast-paced, customer focused setting.
What We’re Looking For:
Previous experience in a Service Advisor or customer facing automotive role (dealership, independent, or fastfit environment).
Exceptional communication and organisational skills.
A proactive mindset with a strong attention to detail.
The ability to build rapport with customers and colleagues alike.
Technical knowledge of vehicles is an advantage but not essential.
A full UK driving licence.
The Package:
£40,000 basic salary, no bonus.
Monday to Friday only, NO WEEKENDS.
A stable, professional environment where your experience is valued.
Opportunities for training and personal development.
The chance to make a real impact and grow within a respected aftersales operation.
If you believe you have the passion, ability, and transferable skills to thrive as a Service Advisor, we’d love to hear from you.
Don’t worry if your CV is out of date - please get in touch and we’ll guide you through the rest.
To apply or learn more, contact Josh Maitland at Silcom Recruitment to discuss in strict confidence.
