Office Administrator

This is a great opportunity to join a fast growing award-winning social value driven business. They offer a ‘customer first’ way of working, and also create a diverse and inclusive workplace, encouraging their employees to grow and achieve through support and shared values.

1. JOB PURPOSE

The postholder will play a key role in supporting the smooth, day-to-day running of the business, with particular focus on the administrative aspects of all projects and the occasional provision of high-quality PA support to two Directors.

The role requires exceptional organisational skills, a proactive approach, and the ability to manage multiple priorities with discretion and professionalism. The postholder will provide exemplary customer service, liaising confidently with clients, stakeholders, and colleagues. Experience in customer-facing roles, including the use of booking and CRM systems, is essential.

2. KEY RESPONSIBILITIES

Administrative & Project Support

1. Maintain accurate and detailed records of all interactions with clients, partners, and stakeholders.
2. Arrange assessments by liaising with potential customers and Assessors, ensuring eligibility criteria are met.
3. Respond promptly and professionally to emails, telephone calls, and written correspondence; take and relay messages as required.
4. Ensure all files and documentation are stored and maintained appropriately to provide a clear audit trail.
5. Provide clear, accurate advice and support to householders.
6. Work collaboratively with the team to ensure all organisational targets are met.
7. Handle complaints with tact, diplomacy, and a solutions-focused approach.

PA Duties for Directors (Occasional Duties)

1. Manage diaries for two Directors, including scheduling meetings, appointments, and travel arrangements.
2. Manage email inbox of both directors, highlighting priorities and responding where possible.
3. Prepare agendas, take minutes, and follow up on actions from meetings as directed.
4. Manage confidential and sensitive information with the highest level of discretion.
5. Coordinate external and internal engagements, ensuring Directors are fully briefed and equipped.

3. KNOWLEDGE & EXPERIENCE:

The Administration Assistant will:

be exceptionally customer focussed with an outstanding telephone manner

be willing to learn and have a keen interest in housing and/or the environment

have demonstrable experience of administration, ideally with a project-based dimension;

have excellent time management and organisational skills

have good verbal and written communication skills

have strong IT skills with experience of ‘Bookings’, ‘Word’, ‘Excel’ and ‘PowerPoint’ and CRM systems such as HubSpot.

confidently function independently and be part of a team

have initiative and provide solutions

always go the extra mile

be self-motivated and committed to the company’s success

have the ability to manage conflicting priorities

BENEFITS

• Competitive salary.
• Paid wellbeing hour every week.
• 25 days of holiday (plus Bank Holidays).
• Company pension scheme.
• Occupational sick pay.
• Enhanced Wellbeing initiatives.
• Free tea and coffee in the office.
• Frequent team days and social activities.
• Opportunity for career progression and training.
• A unique opportunity to contribute to a socially focused business that is making a positive difference.
• Paid unlimited volunteering days.

This is a great opportunity to join a fast growing award-winning social value driven business. They offer a ‘customer first’ way of working, and also create a diverse and inclusive workplace, encouraging their employees to grow and achieve through support and shared values.