Office Administrator

This is a great opportunity to join a fast growing award-winning social value driven business. They offer a ‘customer first’ way of working, and also create a diverse and inclusive workplace, encouraging their employees to grow and achieve through support and shared values.

1. JOB PURPOSE

The postholder will play a key role in supporting the smooth, day-to-day running of the business, with particular focus on the administrative aspects of all projects and the occasional provision of high-quality PA support to two Directors.

The role requires exceptional organisational skills, a proactive approach, and the ability to manage multiple priorities with discretion and professionalism. The postholder will provide exemplary customer service, liaising confidently with clients, stakeholders, and colleagues. Experience in customer-facing roles, including the use of booking and CRM systems, is essential.

Administrative & Project Support

• Maintain accurate and detailed records of all interactions with clients, partners, and stakeholders.
• Arrange assessments by liaising with potential customers and Assessors, ensuring eligibility criteria are met.
• Respond promptly and professionally to emails, telephone calls, and written correspondence; take and relay messages as required.
• Ensure all files and documentation are stored and maintained appropriately to provide a clear audit trail.
• Provide clear, accurate advice and support to householders.
• Work collaboratively with the team to ensure all organisational targets are met.
• Handle complaints with tact, diplomacy, and a solutions-focused approach.

PA Duties for Directors (Occasional Duties)

• Manage diaries for two Directors, including scheduling meetings, appointments, and travel arrangements.
• Manage email inbox of both directors, highlighting priorities and responding where possible.
• Prepare agendas, take minutes, and follow up on actions from meetings as directed.
• Manage confidential and sensitive information with the highest level of discretion.
• Coordinate external and internal engagements, ensuring Directors are fully briefed and equipped.

The Administration Assistant will:

• be exceptionally customer focussed with an outstanding telephone manner
• be willing to learn and have a keen interest in housing and/or the environment
• have demonstrable experience of administration, ideally with a project-based dimension;
• have excellent time management and organisational skills
• have good verbal and written communication skills
• have strong IT skills with experience of ‘Bookings’, ‘Word’, ‘Excel’ and ‘PowerPoint’ and CRM systems such as HubSpot.
• confidently function independently and be part of a team
• have initiative and provide solutions
• always go the extra mile
• be self-motivated and committed to the company’s success
• have the ability to manage conflicting priorities

BENEFITS

• Competitive salary.
• Paid wellbeing hour every week.
• 25 days of holiday (plus Bank Holidays).
• Company pension scheme.
• Occupational sick pay.
• Enhanced Wellbeing initiatives.
• Free tea and coffee in the office.
• Frequent team days and social activities.
• Opportunity for career progression and training.
• A unique opportunity to contribute to a socially focused business that is making a positive difference.
• Paid unlimited volunteering days.

This is a great opportunity to join a fast growing award-winning social value driven business. They offer a ‘customer first’ way of working, and also create a diverse and inclusive workplace, encouraging their employees to grow and achieve through support and shared values.