Business Support Officer

Monday to Friday 09.00 - 17.00

Hull

13.90 per hour

Our client is seeking a highly organised and proactive Business Support Officer to join their Children, Young People and Family Services (CYPFS) department. You will play a key role in supporting the delivery of an effective Complaints and Freedom of Information (FOI) service across all CYPFS areas including Safeguarding, SEND, Youth Justice, and Early Help.

• Provide efficient support for the management and tracking of complaints and FOI requests in line with statutory obligations.

• Maintain and update case management and database systems.

• Act as liaison between internal departments, complainants, the Local Government Ombudsman (LGO), and external investigators.

• Support panels and meetings through preparation, accurate minute-taking, and follow-up.

• Communicate professionally with service users, often in sensitive or challenging circumstances.

• Process procurement and financial documentation in line with procedures.

• Handle confidential records securely and in compliance with data protection and organisational policies.

• Collate, analyse and report on complaints/FOI trends and data to support service learning and improvement.

• Proven administrative experience in a fast-paced, confidential environment.

• Strong communication and interpersonal skills.

• Ability to manage sensitive information with discretion and accuracy.

• Experience supporting senior managers and handling challenging enquiries.

• Strong IT skills, particularly in case management and Microsoft Office systems.

• Understanding of safeguarding responsibilities and equal opportunities.

• Liaise daily with CYPFS staff and senior management.

• Coordinate with internal departments and external stakeholders including the LGO, ICO, and public bodies.

• Provide guidance and mentoring on complaints and FOI processes to colleagues across CYPFS.

If you are interested in the above role please send your cv to (url removed)