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AsF&B Venue Manager,youll lead the daily rhythm of Hart Shoreditchs restaurant, bar, in-room dining, and event service. This isnt a siloed F&B role,its a holistic leadership position embedded in the wider hotel experience. Youll ensure consistency and excellence across guest service, team engagement, and operational flow, working hand-in-hand with the kitchen, events, and front office teams.
From early morning setups to late-night drinks, from intimate private dinners to full venue activations, youll be the connector ensuring the energy, tone, and quality is spot on across every service. Youll bring strategic thinking, warm floor presence, and a flexible mindset to lead a small but dynamic team across the hotels lifestyle spaces.
WHAT YOULL DO
Guest Experience & Flow
- Oversee the smooth and consistent delivery of service across breakfast, lunch, dinner, bar and in-room dining
- Ensure each space lobby, restaurant, bar or private hire is guest-ready, well-presented, and on-brand
- Resolve guest queries and feedback on the spot, with warmth and confidence
- Support the setup and hosting of events, activations and private hires
Team Leadership
- Lead and support a multi-skilled front-of-house team across different dayparts
- Deliver daily briefings, floor coaching, and performance check-ins
- Champion a flexible team culture that supports all areas of F&B service
- Support recruitment, onboarding, scheduling, and team development
Operational & Financial
- Manage stock levels, ordering, and accurate waste recording
- Monitor cost of sales and labour against budget and targets
- Ensure all compliance, licensing, and health & safety measures are met
- Coordinate service support with maintenance, kitchen, and front office teams
Brand, Product & Events
- Ensure menus, setups, and rituals align with the brand tone and lifestyle positioning
- Collaborate with the Head of F&B, Head Chef, and Marketing on guest programming and F&B storytelling
- Support guest feedback tracking and reputation management
- Flex into event service, partner dinners, and community moments as required
ABOUT YOU
- 2+ years of experience in F&B leadership within hotels or lifestyle hospitality
- An energetic floor presence with a calm, guest-first approach
- Strong communication and organisational skills
- Able to balance strategy, systems, and service excellence
- Knowledge of modern dining, drinks, and service trends
WHY JOIN US
At Hart Shoreditch, hospitality is more than service its about atmosphere, creativity, and meaningful connection. As F&B Venue Manager, youll help shape an F&B experience thats modular, stylish, and deeply guest-driven. Youll work across spaces and departments, championing a collaborative, non-siloed approach to lifestyle hospitality.
