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As Head / Director of Operations, you will play a critical role in scaling our supply chain, manufacturing, quality/technical and operational infrastructure. You'll be hands-on, strategic, and collaborative-working closely with internal teams, contract manufacturers, and suppliers to ensure we deliver against our ambitious goals.
Client Details
My client is a pioneering environmental start-up within Personal Care FMCG. They are now transiting from a purely R&D-led company into full commercialization; soft launching into retail next week and hard launching in Q3. This Head/ Director of Operations will be instrumental in guiding the company through one of the most exciting phases of their journey.
Description
Key Responsibilities:
1. Supply Chain & Procurement
Lead RFQs, supplier validation, and first-order procurement
Build and consolidate supplier base across UK and Europe
Oversee deal sourcing and supplier relationship management
Own supplier approval and quality compliance processes
2. Manufacturing & Machinery Oversight
Manage end-to-end machine validation (from user requirements to site acceptance)
Work with our contract manufacturers to optimize production outputs and timelines
Implement ongoing improvements to the production line as products evolve
3. Quality & Compliance
Oversee interim Quality Management System (QMS)
Ensure purchasing specifications and supplier standards meet quality requirements
Manage change controls as product improvements affect production and supply chain
4. Cross-functional Leadership
Act as the connector between teams-from R&D to production to suppliers
Solve complex challenges by bringing the right stakeholders together
Own key operational projects from start to finish
Drive continuous improvement across all operational functions
Profile
Top Skills & Experience:
- 7-15+ years in operations, manufacturing, and/or supply chain ideally in FMCG or startup environments
- Proven experience leading cross-functional teams and managing suppliers
- Strong ability to navigate ambiguity and drive progress in a fast-paced environment
- Comfortable running procurement, supplier consolidation, and machinery trials
- Some exposure to quality systems and regulatory compliance
Soft Skills:
- Generalist mindset with sharp problem-solving ability
- Collaborative leader who values transparency and open dialogue
- Hands-on, energetic, and solution-oriented-you don't just flag problems; you fix them
- Comfortable wearing many hats and stepping into the unknown
- Strong ownership mentality with the ability to manage multiple priorities
Job Offer
Be part of a mission-led company disrupting the feminine hygiene industry
Join at a pivotal inflection point as we move into large-scale commercialization
Help build something truly world-first, with environmental impact at its core
Equity participation in a company poised for global expansion
