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Internal Sales Team Leader
Inverness
Full-time, Permanent
Salary: 24,000 - 28,000
About the Role
We're looking for a motivated and enthusiastic Internal Sales Team Leader to join our busy Inverness branch. In this key role, you'll support and guide the Internal Sales Team to deliver exceptional service, manage daily sales operations, and help drive performance.
** Please note - all calls/ enquiries are inbound**
This position offers room to grow - with the potential to develop into a combined internal and external sales leadership role in the future.
Key Responsibilities
- Support the Internal Sales Manager in delegating tasks and monitoring progress
- Oversee day-to-day internal sales activity: quotes, orders, returns, credits, warranties, and manifests
- Assist the team with customer and colleague enquiries
- Help manage and achieve department KPIs
- Identify training needs and support team development
- Monitor individual/team performance, set goals, and track results
- Act as key holder and assist other departments when required
- Handle sales enquiries from start to finish
- Advise customers on products, pricing, and availability (including non-stock items)
- Follow up on overdue orders and resolve any issues
- Work with suppliers and external sales staff to progress orders
- Manage customer special pricing and E-store orders (margin, availability, and accuracy)
What We're Looking For
- Experience in a team leader or similar role (preferred)
- Strong negotiation skills with both customers and suppliers
- Confident with Microsoft Office (Excel skills highly desirable)
- Excellent communication, organisation, and time management
- Strong attention to detail and problem-solving skills
- Ability to work independently and adapt to change
- Good numeracy and commercial awareness
What you'll get
- Career progression opportunities
- Supportive and growing team environment
- Ongoing training and development
- bonus scheme, pension, employee discount, etc.]
Don't Delay Apply Today!Emma Smith- Principle Recruiter-(phone number removed)
Brook Street (UK) Limited
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
