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Key Responsibilities:
- Generate letters for work orders and action plans in compliance with Awaab's Law, ensuring letters are sent to tenants within 3 days of completion
- Maintain accurate records of all job-related communication, ensuring clarity and consistency in tenant-facing documents
- Track job progress by liaising with operatives and contractors, ensuring tasks are completed on schedule
- Ensure all maintenance requests are logged promptly and correctly, providing clear instructions for the teams
- Ensure compliance with Awaab's Law when communicating with tenants, making sure all necessary details are provided within statutory timeframes
- Monitor outcomes, identifying areas for follow-up actions or further improvements
- Support with tenant inquiries regarding works, providing clear and accurate responses to queries
- Collaborate with internal teams to ensure smooth workflow and consistent communication throughout the process
- Produce reports as needed, ensuring full transparency and accountability regarding work completion
- Handle tenant complaints related to maintenance, escalating complex issues while maintaining a high level of service
- Ensure all letters and other correspondence are sent within regulatory timeframes
What We'd Love to See:
- Previous experience in an administrative role, ideally within the housing or property sector
- A solid understanding of Awaab's Law and how it impacts tenant communications and job completion
- Excellent attention to detail and organisational skills, ensuring all correspondence is accurate and timely
- Strong written communication skills, with the ability to generate professional letters and documentation
- IT literate, with experience using housing management systems (e.g., Orchard, Confirm) or similar software
- Ability to work independently in a hybrid environment, balancing remote and office-based tasks effectively
- Problem-solving skills, with a proactive approach to managing tenant inquiries and service delivery
- Ability to manage multiple tasks at once while maintaining high standards of accuracy and compliance
Hourly Rate: 18 - 20 per hour (via Umbrella)
Location: Ipswich, with the benefit of hybrid working-allowing you to work from home while also attending the office for team collaboration and meetings as required.
Commuting to Ipswich: Ipswich is well connected for commuting, with good road links via the A12 and A14, providing easy access to nearby areas including Stowmarket, Felixstowe, and Colchester. The town also has a central train station with frequent services to London Liverpool Street (approximately 1 hour 10 minutes), as well as other East Anglian locations. This makes Ipswich a commutable location for individuals based across the region.
We would like to talk to anyone who is: Housing Administrator, Repairs Action Plan Coordinator, Maintenance Administrator, Housing Officer, Property Administration Support.
If this role is for you then please apply or contact (url removed)
