Customer Service Advisor

Tennial Personnel are actively recruiting for a Customer Service Advisor on behalf of our client based in Ipswich. This is a temporary to permanent opportunity following a successful 12-week probation period.

Our client delivers professional services that help businesses operate smoothly and efficiently, with a strong focus on parking management and enforcement. This is a varied and rewarding role where you will play a key part in the day-to-day management of car parks managed by the company. Duties will include reviewing and processing Automatic Number Plate Recognition (ANPR) camera reads, responding to formal appeals by preparing and submitting evidence packs, and handling customer enquiries. Alongside parking management tasks, you will also provide a range of customer support functions, such as ordering uniforms, purchasing stock, and assisting with general administrative or service requests.

This position offers 37 hours per week with essential working days on Monday, Friday, and Saturday, plus two additional days to be worked between Tuesday, Wednesday, or Thursday. Days off will be Sunday and one weekday. This is a hybrid role, combining work-from-home flexibility with an office-based day on Monday (all necessary equipment for home working will be provided).

Key Responsibilities

Manage the day-to-day operations of car parks, including reviewing and processing ANPR camera reads.

Respond to customer enquiries and formal appeals across multiple communication channels (online chat, email, telephone).

Prepare and submit evidence packs for appeal cases.

Provide customer support functions such as ordering uniforms, purchasing stock, and assisting with general administration or service requests.

Skills Required

Excellent customer service and communication skills (written and verbal).

High level of attention to detail and accuracy when processing information.

Strong problem-solving abilities with the confidence to handle queries and appeals.

Ability to adapt to a fast-paced, evolving environment and work both independently and as part of a team.

Competence in using IT systems and Microsoft Office packages.

Qualifications Required
No formal qualifications are essential; however, experience in customer service, administration, or a similar role is desirable.

A valid UK driving licence is advantageous but not essential.

Keywords
Customer Service

Administration

Office