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IT Service Catalogue & Procurement Assistant
Location: Ipswich (on-site, 5 days per week)
Contract: 12 months
Hours:25 hours per week (ideally 9am-2pm, Monday to Friday)
Rate: £18.92/hour Umbrella
IR35: Inside IR35
Start date: Early September
About the role
We are looking for a detail-oriented and organised IT Service Catalogue & Procurement Assistant to join an established IT Operations team. This is a part-time role based on-site in Ipswich, supporting the smooth delivery of IT goods and services across the organisation.
You will play a key part in managing the IT Service Catalogue - the list of standard equipment and repeatable IT services available to staff - and supporting colleagues with procurement processes. Your work will help ensure that staff have the right technology in place to deliver excellent services.
What you'll be doing
- Administer and update the IT Service Catalogue, ensuring information is accurate and up to date
- Provide equipment and peripherals to staff in line with agreed processes
- Monitor stock levels and liaise with colleagues to ensure availability
- Handle standard and non-standard service requests, following the correct processes
- Support IT colleagues with procurement requests, including raising purchase orders
- Publish pricing information for schools and related services each month
- Track the progress of IT requests and follow up where needed
- Assist with the delivery of minor IT projects and service improvements
What we're looking for
- GCSE-level education or equivalent (NVQ2 in ICT or similar experience)
- Experience in an IT or professional office environment
- Knowledge of IT systems and good understanding of customer service principles
- Strong attention to detail and problem-solving skills
- Good communication skills, both written and verbal
- Organised, proactive and able to prioritise work effectively
*Rates depend on experience and client requirements
