- Managing incoming customer enquiries with professionalism and care
- Organising and tracking certification projects from start to finish
- Providing regular progress updates to customers and internal stakeholders
- Handling booking and administration of product samples
- Coordinating with internal and external testing teams
- Reviewing technical reports and offering recommendations
- Maintaining accurate records in the company's CRM system
- Supporting wider sales and marketing efforts as needed
- GCSEs (Grades A–C) in Maths, English, and Science (or equivalent)
- Strong communication skills—both written and verbal
- Highly organised with the ability to multitask across projects
- A natural problem-solver with an inquisitive mindset
- Confident using Microsoft Word, Excel, and other Office tools
- Personable and professional—you can build rapport easily with colleagues and clients
- Experience with PPE or product certification
- Familiarity with technical standards or working in a regulated environment