Customer Service Coordinator

Customer Service Coordinator - Your Next Career Move!

Are you a customer service superstar ready for a new challenge? We have an outstanding opportunity for a dedicated and organised Customer Service Coordinator to join a fast-growing supplier to the consturction industry in Kettering. This is an exciting role for a proactive individual with a passion for providing first-class support and a desire to grow within a business.

This isn't just an administrative job; it's a vital position where you will be at the heart of the business, ensuring every customer interaction is smooth and efficient. You will be responsible for a wide range of duties that directly impact customer satisfaction and the company's success.

What You'll Be Doing

• Order Management: Process all orders accurately, manage stock levels, and coordinate with the sales, dispatch, and purchasing teams to ensure timely project delivery.
• Customer Liaison: Act as the first point of contact for all after-sales queries and communications, providing exceptional service to both internal colleagues and external customers.
• Problem Solving: Investigate and resolve customer complaints promptly and efficiently, ensuring a satisfactory outcome for everyone involved.
• Process Improvement: Continuously monitor and evaluate the customer service function, identifying areas for improvement to ensure the business operates at its best.
• Reporting: Maintain and report on key customer service metrics (KPIs) to provide valuable insights.

What We're Looking For

We are seeking a methodical and positive individual with a flexible approach and a can-do attitude.

• Skills: You must have a structured approach to tasks, excellent telephone manner, and strong written communication skills.
• Attributes: You need to be able to manage multiple tasks under pressure and have a genuine desire to deliver best practice customer service.
• Proficiency: You should be proficient in Microsoft Word and Excel.

What's on Offer?

• Competitive Salary and a generous pension scheme.
• Work-Life Balance: 25 days annual leave, plus all bank holidays, a Christmas shutdown, and an extra day off for your birthday.
• Convenience: On-site, free parking.
• Location & Hours: This is a full-time, office-based role in Kettering, North Northants

If you are a talented professional with a commitment to excellence and a desire to grow your career, apply now to join an exciting, fast-paced team environment.