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Huntswood is looking for a motivated and experienced Team Leader to oversee a team of Customer Service Advisors supporting a leading credit card provider. This is a fantastic opportunity to lead a high-performing team in a fast-paced, outbound calling environment to ensure quality, compliance, and customer satisfaction.
Location: Northampton (Hybrid - 2 days onsite: Thursday & Friday)Start Date: Monday 15th SeptemberDay Rate: £240 a day - via Husp Umbrella (we'll support you with setup)Contract Length: 6 months
What You'll Be Doing
- Leading and coaching a team of outbound Customer Service Advisors
- Monitoring performance and providing regular feedback and support
- Ensuring customer interactions meet quality and compliance standards
- Managing team schedules and workflow to meet campaign targets
- Acting as a point of escalation for complex queries
- Reporting on team performance and contributing to continuous improvement
What You'll Bring
- Proven experience managing teams in a contact centre or outbound calling environment
- Strong leadership and coaching skills
- Ability to drive performance while maintaining a positive team culture
- Excellent attention to detail and organisational skills
- Confidence using MS Office and navigating multiple systems
- A proactive, solutions-focused mindset
About Huntswood
In February 2024, Huntswood become part of the ResultsCX organisation. ResultsCX is a leading provider of transformational CXM (Customer Experience Management) services to global brands, including Fortune 100 and 500 firms. By partnering with Huntswood, ResultsCX expands its service capabilities in the BFSI (Banking, Financial Services, and Insurance) sector, and strengthens connections with leading energy and water companies in Utilities.
To help you stay safe in your job search Huntswood will onlyask for contact details via email when first contacting you and not any other personal details.
Huntswood, A Results-CX company is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, colour, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.
"It's not just about what we do, but the way we do it. And it's our values that make us special."
