Customer Service Advisor

Posted 2 days ago, valid for 16 days

Kilmarnock, East Ayrshire KA3 1HF, Scotland

£26,000 per annum

Full Time

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Sonic Summary

The position is for a Customer Service Advisor with a full-time salary of £26,000.
An immediate start is available for candidates based in Kilmarnock.
The role involves managing customer inquiries via email and phone, processing orders, and resolving delivery issues.
Applicants should have strong communication skills, IT proficiency, and the ability to thrive in a fast-paced environment.
No specific years of experience are mentioned, but relevant skills and a customer-focused attitude are essential.

Customer Service Advisor
Full Time
26,000
Immediate start!
Office based in Kilmarnock

We are recruiting for a well known company in Kilmarnock who are looking to add to their vibrant customer service department! This is a very successful team who work in a family-feel environment.

What will you be doing?
* Managing a customer service inbox and responding to emails
* Taking inbound calls from customers with queries
* Helping customers to process orders online
* Chasing up deliveries and processing refunds
* Liaising with 3rd parties to resolve issues

Shifts: 7am-4pm, 10am-7pm, with 1 weekend every 3 (8am-5pm)
Peak periods: Extended hours until 10pm

What do you need?
* Ability to work in a fast paced environment
* Showing empathy and understanding
* Excellent communication verbal and written
* Strong IT skills and able to use multiple systems
* Problem solving and able to prioritise work load

If this sounds like the role for you, apply now!

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By applying, a CV-Library account will be created for you. CV-Library's Terms & Conditions and Privacy Policy will apply.

SonicJobs' Terms & Conditions and Privacy Policy also apply.