We are working with an organisation based in Kent to support with the recruitment of a Trainee Service Desk Analyst.
Job Title: Trainee Service Desk Analyst
Salary: 26,000
Location: Kent, near Maidstone
Working Hours: Shift Rota's, either 8-4 or 10-6. Hybris working with 3 days on site and 2 from home.
Key Responsibilities for the Trainee Service Desk Analyst:
- Answering customer calls and supporting with 1st line technical issues
- Logging tickets accurately
- Supporting with stock checks of equipment
- General 1st line support, including setting up new users, system resets, troubleshooting issues
- Liaising with customers and 3rd party suppliers providing updates on their requests.
Key skills for the Trainee Service Desk Analyst:
- Strong customer service experience, ideally within a commercial office based role
- Self motivated and keen to learn new skills
- Clear communications skills and ability to engage with all different customers
- Prioritisation skills are essential
Please apply as directed!
Back to searchTrainee Service Desk Analyst
Clearwater People Solutions
Posted 2 days ago, valid for 2 days
Kings Hill, Kent ME19, England
£25,000 - £26,000 per annum
Full Time
By applying, a CV-Library account will be created for you. CV-Library's Terms & Conditions and Privacy Policy will apply.
Sonic Summary
- We are assisting a Kent-based organization in recruiting a Trainee Service Desk Analyst.
- The position offers a salary of £26,000 and requires no prior experience.
- Working hours involve shift rotas of either 8-4 or 10-6, with a hybrid model of 3 days on-site and 2 days from home.
- Key responsibilities include answering customer calls, logging tickets, and providing general 1st line support.
- Ideal candidates should possess strong customer service skills, be self-motivated, and have clear communication abilities.
