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- Ensure all orders received are entered into the CRM and confirmations sent to clients within 3 working days.
- Answer customer calls within the defined time scale, effective call handling to ensure customer requirements are understood and actions fulfilled.
- Respond quickly and professionally to customer needs, taking ownership of all issues until customer is satisfied with the resolve.
- Maintain good customer relations by presenting a professional, efficient and helpful service.
- Responsible for the customer communication from order receipt, machine availability, delivery lead times and dispatch confirmations.
- Liaise with other departments in the forecasting process to identify potential shortages of specific machine codes, weekly order diary confirmation, and allocation of stock items once received.
- Build relationships with key customers and have an understanding of external relationships to be able to advise on their agreed pricing and contract structure to ensure satisfaction of the departments/Company's service.
- Assist customers with invoice queries and warranty return process, documenting and requesting credits where relevant
- Communicate with customers at all levels
- Communication with internal functions
- Planning & Organisation
- Time Management
- Work as part of fast responsive team
- Flexible within team
- Multi-tasking
- Previous experience working in a customer service environment working at part of responsive team
