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Job Title: Customer Service Coordinator
Location: Lancaster, LA1
Remuneration: 24,000 - 26,000 per annum + Bonuses
Contract Details: Permanent
Responsibilities:
- Deliver exceptional support to homeowners, ensuring smooth communication regarding any defects or concerns.
- Handle customer communications professionally and promptly, adhering to established Customer Care Policies and Procedures.
- Collaborate effectively with various departments (Construction, Sales, Surveying, and Technical) to optimise communication and achieve company KPIs.
- Respond to incoming queries from homeowners in alignment with company guidelines.
- Issue works orders to maintenance operatives and subcontractors, diligently monitoring progress until resolution.
- Uphold responsibilities as outlined in the Group's HS&E Policy, ensuring compliance across the team.
- Perform general administration tasks to support the Customer Care team.
What we need from you?
- Proven experience in Customer Care within a fast-paced environment.
- Familiarity with the housing or construction industry is a plus, but not essential.
- Excellent communication skills and meticulous attention to detail when logging customer information.
- Ability to remain calm and focused under pressure, demonstrating proactive problem-solving skills.
- Proficient IT skills, particularly in Word, Excel, and Outlook.
- Knowledge of COINS is an advantage but not mandatory as training will be provided.
What's in it for you?
- Competitive salary based on experience.
- Contributory pension scheme.
- Life cover and healthcare benefits.
- Performance-related bonus.
- Hybrid Working Policy: Enjoy the flexibility of home working up to 2-3 days per week after probation.
Join us and seize the chance to explore your future! Our client is dedicated to helping you realise your full potential through industry-leading training and clearly defined career paths. Experience a work environment where hard work and team spirit translate into real satisfaction and rewards. If you're ready to embark on this exciting journey, apply today and start Building Your New Possible!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
