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The Customer Service Specialist will play a vital role in providing exceptional support to clients within their industry. Based in Lancing, this permanent role requires an individual with a proactive approach to resolving customer queries and ensuring a seamless service experience.
Client Details
This small-sized company is dedicated to delivering high-quality solutions to its clients. It prides itself on fostering a professional environment focused on innovation and customer satisfaction.
Description
- Handle customer enquiries via phone and email, providing timely and accurate responses.
- Process orders and ensure accurate data entry into the system.
- Collaborate with internal teams to resolve customer issues effectively.
- Maintain up-to-date knowledge of products and services to assist clients efficiently.
- Monitor and manage customer accounts, ensuring all information is current.
- Provide feedback to management on recurring customer concerns.
- Support the team in achieving departmental objectives and targets.
Profile
A successful Customer Service Specialist should have:
- Proven experience in a customer service environment.
- Strong communication and problem-solving skills.
- Attention to detail and the ability to manage multiple tasks.
- Familiarity with CRM systems or similar platforms.
- A proactive and client-focused mindset.
Job Offer
- A competitive salary starting from 25,000 per annum.
- Permanent role in a reputable company
- Opportunity to work in Lancing, a convenient and accessible location.
- Supportive company culture with a focus on professional growth.
If you are excited about the opportunity to join a team committed to excellence, apply today to become the next Customer Service Specialist!
