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Job Title: Customer Service Advisor
Location: Hybrid working from our Leatherhead Office & home with set office days
Salary: 25,000 - 28,000 per annum (depending on experience)
Job Type: Permanent, Full time
Schedule: Monday to Friday (Hybrid working from our Leatherhead Office & home with set office days)
About us:
ConservAqua is a dynamic and growing water retailer dedicated to delivering exceptional service and innovative solutions to our clients. We offer a bespoke service that lowers consumption, reduces bills, and improves the environmental footprint of businesses.
Headed by a team with extensive experience in the water industry and utilities sector, our simple, transparent, no-nonsense approach means we offer highly competitive pricing for water and sewerage services. Water efficiency is at the heart of our business, and we work with clients to develop a strategic, efficient plan that uses technology and innovation to drive down bills through reduced water usage, reduced effluent discharge, and reduced surface water drainage.
About the Role:
We are looking for a motivated and detail-oriented individual to join our team as a Customer Service Advisor, with the opportunity to grow into an Account Manager role. This is an excellent opportunity for someone with a strong background in customer support who is eager to develop their career in account management.
Key Responsibilities:
- Client Relationship Management: Develop and maintain strong relationships with a diverse portfolio of clients, ensuring their needs are met and expectations exceeded.
- Telephone Communication: Handle client calls with confidence and professionalism, addressing inquiries and resolving issues promptly.
- Microsoft Office Proficiency: Utilise Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) to manage client accounts, prepare reports, and communicate effectively.
- Email Management: Respond to and manage email inquiries, ensuring timely and accurate communication with clients.
- Client Engagement: Generate rapport and build lasting relationships with clients to foster loyalty and satisfaction.
About you:
Preferred Skills:
- Strong telephone communication skills.
- Proficiency in Microsoft Office Suite.
- Ability to generate rapport with a diverse portfolio of clients.
- Excellent organisational and multitasking abilities.
- High level of attention to detail.
- Strong problem-solving skills.
Benefits:
- Company pension scheme
- Free parking
- Private BUPA healthcare - Healthcare benefits, including, optical and therapy treatments
- 25,000 - 28,000 per annum (depending on experience)
- Hybrid Working
- 21 days holiday + bank holidays with an additional day off for your birthday & baby's 1st birthday
- Discretionary bonus scheme
- Exclusive Benefits and Wellbeing site (Perks at Work)
- On-going training, development, and career pathways
- Professional subscriptions paid
- Financial wellbeing programme with access to financial advisers
- Salary sacrifice
Please click the APPLY button to submit your CV for this role
Candidates with experience or relevant job titles of: Customer Service Advisor, Customer Service Executive, Account Management, Client Services, Customer Account Executive, Account Manager, Trainee Account Manager, may all be considered.
