Customer Service Operative
Location: Cheam
Salary: GBP25,667 per year. Increases after probation
Hours: Alternate shifts are 8am - 5pm, then 9am - 6pm. 1 Saturday per month.
Job type: Full-time, permanent
Bridge Recruitment is helping one of our established clients recruit for an experienced Customer Service Operative to join their ever-expanding team.
Responsibilities of the Customer Service Operative:
Achieve exceptional standards of customer service and always deliver The Perfect Repair
Answer calls (from customers, engineers and clients) and facilitate appointments, in line with contract conditions
Plan engineers work
Carry out engineer diary management
Book service appointments
Approve engineers' timesheets
Monitor and action escalation reports
Support the gas department with administration tasks
Requirements of the Customer Service Operative:
Must be able to work in a busy and high-pressured environment
Must be able to handle challenging calls and remain calm under pressure
Excellent communication skills at all levels (both written and verbal)
Previous experience in a customer service/call centre role preferred
Gas/Home maintenance experience preferred, but not essential
Exceptional customer service skills
Understanding delivery of best value and continuous improvement
Good organisational skills
Demonstrate initiative and a good work ethic
Openness to learning
If you feel like you meet the above criteria for the Customer Service Operative role, then please apply now!
Back to searchCustomer Service Operative
Bridge Recruitment UK Ltd
Posted 10 hours ago, valid for 13 days
Leatherhead, Surrey KT24 6DD, England
£25,667 per annum
Full Time
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Sonic Summary
- The position available is for a Customer Service Operative located in Cheam.
- The role offers a salary of GBP 25,667 per year, with increases after the probation period.
- Candidates are expected to work full-time with alternate shifts from 8am to 5pm and 9am to 6pm, including one Saturday per month.
- Applicants should have previous experience in a customer service or call center role, preferably with gas or home maintenance experience.
- The role requires excellent communication skills, the ability to handle challenging calls, and strong organizational skills.
