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A Senior Customer Service Advisor is required to deliver exceptional customer service, handle escalated customer inquiries, and guide a team within the Industrial / Manufacturing industry.
Client Details
Our client is a prominent player in the Industrial / Manufacturing sector. As a large organisation, they maintain a strong presence across the UK and are headquartered in Leeds. They pride themselves on their commitment to customer service and the quality of their products.
Description
- Delivering first-rate customer service and handling escalated customer inquiries.
- Guiding and coaching a customer service team to meet company objectives.
- Implementing strategies to improve service levels and customer satisfaction.
- Developing and maintaining excellent product knowledge to provide accurate information to customers.
- Working closely with other departments to ensure seamless customer experience.
- Participating in the development of customer service policies and procedures.
- Reporting on team performance and customer feedback to senior management.
- Representing the company professionally in all customer interactions.
Profile
A successful Senior Customer Service Advisor should have:
- A degree or equivalent qualification in a relevant field.
- Proven experience in a similar customer service role.
- Exceptional communication and interpersonal skills.
- Strong leadership abilities and a commitment to team development.
- Excellent problem-solving skills and a customer-focused approach.
- A high level of proficiency in relevant software applications.
Job Offer
- A competitive salary
- Generous holiday allowance including 25 days holiday
- Birthday off.
- Free parking facilities.
- A supportive company culture that values employee development and work-life balance.
