Customer Success Manager
30,000 + Commission (around 8,000)

Introduction:

Our client, a successful tech company based in Leeds, is recruiting for a driven Customer Success Manager to join their team as a 12-month maternity cover. Specialising in cyber security, service solutions and data infrastructure, this client works with businesses on a national basis to support them in their tech needs.

Although initially starting as a maternity cover, there is a high possibility it will be extended to a permanent role due to company growth.

Why Apply?

If you are passionate about providing customers with a fantastic service and joining a company where you can make a meaningful impact, this could be the role for you. This client offers a fantastic working environment, positive culture, and sociable team.

Duties and responsibilities:

As Customer Success Manager, you will play a key role in ensuring our clients receive outstanding and support throughout their journey. This is a great opportunity to contribute to the long-term success of the business.

Build and maintain strong client relationships.
Arranging and attending monthly meetings to ensure customer satisfaction.
Following up on any customer issues, coordinating internally to reach resolution.
Manage Customer Renewals, negotiating and identifying upsell opportunities.
Providing quote and invoices for customers, vendors and distributors.
Administrative responsibilities: onboarding and offboarding on HubSpot.

Skills and Attributes of a Customer Success Manager:

Essential: Previous experience in Customer Success, account management or similar roles
Strong communication and relationship building
A customer-centric mindset.
Motivation and problem-solving skills.

This is a great opportunity for someone looking for a new challenge within the tech sector. It is a chance to build long-term customer relationships and provide a positive customer journey, whilst working within a supportive environment.

Please note, due to the number of responses we receive we are unfortunately unable to give feedback to all individuals. If you have not heard back within 7 days, please assume that you have not been successful for the role you have applied for.