Account Manager – Telecoms & IT
Hybrid | Minimum 2 days/week in Leeds, Stonehouse (Gloucester), or Camberley (Surrey)

The Role

Do you thrive on building lasting relationships with clients? Are you confident navigating the world of Telecoms and IT to offer tailored solutions?

We're looking for an experienced and driven Account Manager to join our growing team. If you're someone who enjoys working closely with clients, spotting growth opportunities, and collaborating with delivery teams, this role could be a perfect fit.

In this role, you'll manage a portfolio of clients across various sectors, acting as their go-to expert for all things Telecoms and IT. Your focus will be on maintaining strong, trusting relationships, understanding each client's unique needs, and identifying how our solutions can support their business objectives. You'll also be expected to bring in some new business through self-generated outreach or qualified leads from our marketing team.

Ready to make your mark? Send your CV.

Key Responsibilities:

Serve as the main point of contact for assigned clients.
Build strong, long-term relationships to support client success.
Understand each client's objectives and offer relevant IT and Telecoms solutions.
Manage the entire customer journey—from onboarding to renewals.
Identify new opportunities within accounts and drive additional revenue.
Collaborate with internal teams to ensure service quality and smooth delivery.
Maintain accurate records and report on client performance.

Company:

We help businesses of all sizes us technology to create brilliant customer and colleague experiences; providing IT, communications and connectivity services. We are a company of 60 (and growing) employees that puts our team and support at the heart of everything we do.

Benefits:

Access to ongoing training and industry certifications
25 days holiday + bank holidays + birthday
Perk box and employee wellbeing benefits

The Person

We'd love to hear from you if you have:

At least 3 years' experience in a sales or account management role in the Telecoms and IT space
A sound understanding of modern workplace solutions, ideally Microsoft-based
Great communication skills, both written and verbal
A proactive and organised approach to managing multiple accounts
A natural drive to hit targets and keep clients happy