Income Assistant

Income Assistant

Remote Working

6 month FTC

£27,350

35 hrs pw

We are currently working on behalf of a housing association to recruit for an Income Assistant. The role will be supporting a project within their Rent and Service Charge Team to resolve overpayments in rent. The role is entirely remote.

Responsibilities of the Income Assistant:

• Supporting the Rent and Service Charge Team with handling overpayments in rent
• Calculating overpayments
• Liaising with customers to notify of overpayments and explain resolutions
• Producing and sending out letters surrounding rent accounts
• Processing refunds
• Producing invoices
• Liaising with DWP and Local Authority to notify of charges made in error
• Updating accurate information on the Orchard housing system
• Responding to internal and external customer queries relating to rent overpayments

Requirements of the Income Assistant:

• Previous experience working within rents, service charges, council tax or benefits
• Social housing knowledge and experience
• Ability to utilise Excel
• Strong literacy and customer service skills

To be considered for this exciting role, please contact Bethan Hall -Associate Director, at Hamilton Woods on or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot reply to everyone with feedback directly and please assume you have been unsuccessful