Senior Business Support Officer

Location: Leicestershire (Hybrid/Flexible Working Available)Contract: 3 months initially (with potential extension)Pay: £20.99 per hour (umbrella, inside IR35)Hours: Full-time

An exciting opportunity has arisen for an experienced and motivated Senior Business Support Officer to join a busy and dynamic Business Support Services team on a temporary basis.

This is a key role, providing leadership, oversight, and coordination to ensure that essential business support functions run smoothly and statutory deadlines are consistently met.

Key Responsibilities

• Provide effective line management and support to a team of Business Support staff, fostering motivation, professional growth, and strong team cohesion.

• Oversee and organise team workloads, ensuring statutory and service deadlines are achieved.

• Analyse and interpret data to support forward planning, decision-making, and continuous service improvement.

• Allocate, delegate, and monitor tasks to ensure a balanced and efficient workload across the team.

• Produce and present accurate reports and updates for senior managers.

• Promote a culture of teamwork, motivation, and accountability, supporting staff to deliver excellent service.

• Use Microsoft Excel and other digital tools to support data tracking, reporting, and service delivery.

• Proven line management experience, with the ability to motivate, mentor, and develop staff.

• Strong organisational and planning skills, with experience coordinating workloads under pressure.

• Confident in the interpretation of data and able to translate it into meaningful actions and reports.

• Excellent communication skills (verbal and written), with experience presenting updates to senior management.

• Proficient in Microsoft Excel and wider Microsoft Office applications.

• Resilient, proactive, and solution-focused, with the ability to maintain standards under strict deadlines.