Learning & Development Trainer - Claims

Learning & Development Trainer - ClaimsLeicester - Hybrid WorkingCompetitive Salary

• Do you have a passion for designing and delivering impactful training that drives real results?

• Are you looking to bring your insurance expertise into a people-focused, development-driven environment?

• Do you want to play a key role in a culture that values growth, inclusivity, and continuous improvement?

The Company:ER Recruitment is proud to be working in partnership with a nationally recognised, digitally progressive organisation that continues to scale and innovate within its industry. Known for its inclusive culture and dedication to people development, the business puts learning, customer service, and employee wellbeing at the heart of everything it does. As the company grows, so does its investment in its Learning & Development team—ensuring people are equipped, empowered, and engaged.

Role Overview - Learning & Development Trainer (Claims):This role sits within the wider L&D team and focuses on delivering learning interventions that support the Claims Operations department. You’ll lead training initiatives that enhance technical capability, promote excellent customer outcomes, and support individual performance.

Key Responsibilities:

• Deliver interactive, engaging training sessions across a range of platforms and learning styles.

• Lead induction, technical, systems, and soft skills training for new starters and existing colleagues.

• Conduct training needs analysis in collaboration with key stakeholders to ensure alignment with operational goals.

• Evaluate training effectiveness, providing reports and insights to support ongoing development and improvement.

• Deliver one-to-one coaching and targeted learning support to individuals and teams.

• Contribute to content creation and digital learning initiatives, ensuring materials remain current and impactful.

• Work closely with the Claims leadership team to support change initiatives and learning rollouts.

About You:

• A strong background in the insurance sector, with specific experience in claims processes and operations.

• Proven experience in delivering structured training programmes, workshops, or coaching sessions.

• Confident communicator with excellent facilitation and presentation skills.

• Able to adapt your style to suit varied learning needs and engagement preferences.

• Data-driven, with a continuous improvement mindset and a focus on measuring training impact.

• Skilled in stakeholder collaboration and relationship management across all levels.

What’s on Offer:

• Flexible hybrid working arrangements

• Performance-based bonus structure

• Life assurance (4x salary), income protection, and matched pension (up to 10%)

• Financial wellbeing support, cashback, and discount schemes

• Mental health support tools and dedicated internal wellbeing resources

• 25 days annual leave + bank holidays, with options to buy or sell

• Health and dental cashback, cycle-to-work, and tech benefit schemes

• Onsite facilities and regular company events

Please note by applying for this role you give consent for ER Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise.While we aim to get back to all applicants however if you do not receive a response within seven working days then unfortunately your application has been unsuccessful on this occasion.We are here to help with your career so please send a copy of your CV to us. If you know of anyone else who is looking for their next opportunity, please feel free to refer them to us or pass on our details.We look forward to hearing from you.