Customer Support Coordinator

The British Psychological Society is a membership body supporting psychology and psychologists across the UK and is responsible for the promotion of excellence and ethical practice in the science, education, and application of the discipline. We are now recruiting for a Customer Support Coordinator to join our friendly team.

Working within our busy Membership and Customer Services team, the Customer Support Coordinator is primarily responsible for managing general information queries, responding to career enquiries and supporting users of online services within agreed service levels. The role provides information to members on careers in psychology, including advising on appropriate training routes. They promote Society services as appropriate to the member, including conferences and events.

You will be responsible for:

• Ensuring incoming calls and emails are transferred or resolved within agreed service levels
• Providing general information about the function and remit of the Society to enquirers
• Providing support to website users, resolving login and account issues
• Assisting with daily operations within the team, helping to improve service standards and ensuring knowledge bases are up to date
• Providing general information on psychology careers, training and events
• Assisting in end user testing of new online services and providing feedback in relation to user experience.

Applicants should have experience of delivering outstanding customer service in a front-line customer service environment, ideally in a membership or higher education environment. You should have the ability to assimilate complex information quickly and to communicate it clearly to customers. You must have good IT skills, experience using customer databases and a meticulous and methodical approach.

This role is based at the Society’s Leicester Office, with hybrid working available.

We offer a friendly, values led working culture with an excellent benefits package that includes:

• Agile & flexible working
• Generous leave entitlement
• Occupational pension scheme
• Cycle to work scheme / free eye care vouchers / Winter flu vaccinations
• Tailored learning & development
• Employee Assistance Programme including counselling and GP appointments
• Life Assurance Scheme
• Discounts scheme with national retail organisations

To apply, please send your CV and a covering letter detailing how you meet the criteria in the job profile, which is available on our website or on request. Interviews will be held on-line w/c 22nd September.

The British Psychological Society is committed to a culture of equality, diversity and inclusion. We welcome applications from all sections of the community, irrespective of your background or circumstances. We are unable to sponsor people requiring a work visa, so we are only able to accept applications that can demonstrate a right to work in the UK.

Due to the large number of applications, we receive, it is not possible to update you on the progress of the application until after the closing date. If you have not heard from us within three weeks of the closing date, please assume that your application has not been successful on this occasion.